Effective Date: Feburary 20th, 2025
                                                  Updated: Feburary 20th, 2025

• Booking an Appointment: Appointments can be scheduled online through our website, via phone.
• Confirmation: A confirmation message will be sent to you via email or text after booking. Please verify your appointment details.
• Late Arrivals: We kindly ask that you arrive 10–15 minutes before your appointment. Late arrivals will result in a shortened session, but the full session fee will still apply.
• Cancellations and Rescheduling: Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. Cancellations within 24 hours will incur a cancellation fee of  $30. No-show appointments will be charged the full session rate.

• Payment Methods: We accept cash, credit/debit cards, and digital payments (e.g., PayPal, Venmo).
• Deposits: A deposit of 50% of total session amount may be required to secure certain appointments (e.g., for new clients or extended sessions).
• Fees: for missed appointments, cancellations, or late arrivals must be paid before scheduling a future appointment.
• Gratuities: Tipping is appreciated but not required. You may tip your therapist directly at the end of your session.

• Health History Form: All new clients are required to complete a health history intake form before their first session. Please inform your therapist of any medical conditions, allergies, or recent surgeries.
• Informed Consent: By booking an appointment, you consent to the treatment provided by the therapist. Your therapist will discuss the nature of the therapy and any risks prior to the session.
• Hygiene and Cleanliness: We prioritize cleanliness and sanitation. All linens and equipment are sanitized between each client. Therapists maintain strict personal hygiene.
• Masks: If local health regulations require it, or if you prefer, please feel free to wear a mask during your session. Your therapist will do the same.
• Illness: If you are feeling ill or have a fever, please cancel your appointment. We will work with you to reschedule at no additional charge.

• Appropriate Behavior: We maintain a strict no-tolerance policy for inappropriate behavior. Any requests or actions of a sexual or offensive nature will result in immediate termination of the session and full payment due.
• Communication: If at any point during your session you experience discomfort, please let your therapist know immediately so adjustments can be made.
• Personal Space: We respect your privacy. Your body will be draped with towels or sheets to ensure comfort and modesty, with only the areas being worked on exposed at any given time.
• Professionalism: All treatments will be conducted in a professional manner. Please be assured that your modesty and privacy will be respected at all times.

• Client Privacy: All client information, including medical history, contact details, and treatment plans, is kept confidential and will never be shared without your consent, except as required by law.
• Record Keeping: We maintain secure records of your health history and any treatments provided to help track your progress. You have the right to access your records upon request.

• No-Show Fee: If you fail to show up for an appointment without notifying us beforehand, you will be charged the full session fee.
• Late Cancellation Fee: If you cancel less than 24 hours before your scheduled appointment, you will incur a late cancellation fee of $30.

• Packages: Clients can purchase multiple-session packages at a discounted rate. Packages are non-refundable but can be transferred to another person.
• Memberships: Memberships are available, offering [insert benefits]. Membership fees are billed monthly and are non-refundable. Sessions must be used within [insert time frame], or they will expire.

• Minors: If you are bringing a minor to your appointment, you must provide written consent for treatment. A parent or guardian must be present during the session for minors under the age of 18.
• Pregnancy: Please inform us if you are pregnant, as certain techniques may not be suitable during pregnancy. We will adjust treatments accordingly.

• Feedback: Your satisfaction is important to us. If you have any concerns or complaints regarding your session, please inform your therapist directly, or contact us via email at contact@smoothmotionspa.com. We will do our best to resolve any issues promptly.
• Refunds: If you are not satisfied with your session, please notify us within 48 hours, and we will offer a free rebooking or a partial refund.

• Cell Phones: We ask that all clients turn off their phones or set them to silent during the session to maintain a peaceful, distraction-free environment.
• Gift Cards: Gift cards are available for purchase and can be redeemed for services. Gift cards are non-refundable and expire after 3 months.
• Therapist Rights: The therapist reserves the right to refuse treatment to clients who display inappropriate behavior, are under the influence of alcohol or drugs, or present a health risk to the therapist.
• Emergencies: In case of emergencies we will assist with referrals to appropriate medical professionals, but we are not qualified to diagnose or treat medical conditions outside of massage therapy.

By booking an appointment with Smooth Motion Spa, you agree to abide by the above policies.

We appreciate your understanding and cooperation. We look forward to providing you with excellent care.

Thank you for choosing Smooth Motion Spa!